bidjl Privacy Policy

bidjl collects personal information in two ways: information you provide to us directly, and information collected automatically when you use the Platform. The categories of information we collect include:

• Registration information: your mobile phone number, chosen username, and account password (stored in hashed form — we never store your plain-text password).
• Identity verification (KYC) documents: a copy of a government-issued photo ID (National Identity Card, passport, or driving licence) and a selfie for facial matching, collected only when KYC verification is required.
• Financial transaction data: deposit amounts, withdrawal requests, payment method reference numbers (e.g., bKash transaction IDs), and account balance history.
• Gaming activity data: the games you play, bets placed (including stake amounts and outcomes), bonus usage history, and session timestamps.
• Technical data: your IP address, device type (phone model, operating system version), browser type, referring URL, and cookie identifiers automatically collected on each visit.

We collect only the minimum personal information necessary for the purposes described in this Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless required by law.

bidjl uses the personal information we collect for the following purposes:

• Account creation and management: to register your account, authenticate your identity at login, and manage your account settings and preferences.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported Bangladesh payment methods, and to credit winnings to your account.
• Legal compliance: to verify your age and identity in accordance with applicable law, to comply with anti-money laundering (AML) obligations, and to maintain records as required by applicable regulations.
• Responsible gaming: to monitor gaming patterns for signs of problem gambling and, where necessary, to apply deposit limits, cooling-off periods, or self-exclusion in line with our Responsible Gaming policy.
• Fraud prevention and security: to detect and prevent fraudulent activity, multiple account registrations, and unauthorised access attempts using automated monitoring tools.
• Customer support: to respond to your enquiries, resolve disputes, and provide assistance with account issues via our support team.

bidjl processes your personal data on one or more of the following legal bases:

• Contractual necessity: processing is required to perform the contract between you and bidjl — specifically to operate your account, process transactions, and deliver gaming services.
• Legal obligation: processing is necessary to comply with applicable law, including age verification, AML requirements, and record-keeping obligations.
• Legitimate interests: processing is necessary for bidjl's legitimate interests in preventing fraud, maintaining platform security, and improving the service — provided those interests are not overridden by your rights.
• Consent: where we rely on your consent (for example, for optional marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

bidjl does not sell your personal data to any third party. We share personal information only in the following limited circumstances:

• Payment service providers: we share necessary transaction data with Bangladesh payment processors (including bKash, Nagad, and Rocket) solely to facilitate deposits and withdrawals.
• Identity verification partners: where KYC verification is required, we may share identity documents with trusted third-party identity verification service providers operating under confidentiality obligations.
• Game studio providers: game studios such as Pragmatic Play, Evolution Gaming, and Spribe may receive anonymised session and gameplay data to facilitate game delivery and RTP auditing. They do not receive personally identifiable information.
• Legal authorities: we may disclose personal data to law enforcement or regulatory authorities where required to do so by applicable law, court order, or lawful government request.

All third parties with whom bidjl shares personal data are required to handle that data in a manner consistent with this Policy and applicable data protection law. bidjl does not transfer personal data outside Bangladesh except where required to deliver the payment or identity verification services described above, and in such cases applies appropriate data transfer safeguards.

bidjl uses cookies and similar tracking technologies on the Platform. A cookie is a small text file stored on your device by your browser when you visit the Platform. We use the following categories of cookies:

• Essential cookies: required for the Platform to function correctly. These include session cookies that keep you logged in during your visit. These cookies cannot be disabled.
• Analytics cookies: help us understand how Players interact with the Platform — which pages are most visited, how long sessions last, and which features are used most. This data is aggregated and anonymised.
• Preference cookies: remember your Platform settings such as language preference and responsible gaming tool configurations, so you do not have to re-enter them on each visit.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Continued use of the Platform after being notified of our cookie use constitutes your consent to cookies as described in this section.

bidjl retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal or regulatory requirements. The following retention periods apply as a general guide: active account data is retained for the duration of your account; KYC and financial transaction records are retained for a minimum of five (5) years following account closure in order to comply with applicable anti-money laundering and record-keeping obligations; technical and usage data is typically retained for twelve (12) months and then anonymised or deleted.

When personal data is no longer required, bidjl will securely delete or anonymise it in accordance with our internal data disposal procedures. You may request early deletion of your personal data by contacting [email protected], subject to any overriding legal obligation to retain that data.

bidjl takes data security seriously. We implement a range of technical and organisational measures designed to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, hashed storage for account passwords, access controls limiting internal staff access to personal data on a need-to-know basis, and regular security reviews of our platform infrastructure.

While bidjl uses commercially reasonable security practices, no method of transmission over the internet or electronic storage is 100% secure. bidjl cannot guarantee the absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights or freedoms, bidjl will notify affected users as required by applicable law.

The bidjl Platform is strictly for adults aged 21 and above. We do not knowingly collect personal information from any person under the age of 21. If bidjl discovers that personal data has been collected from a person under 21, we will promptly delete that data and close the associated account. If you believe that a minor has registered on the Platform, please notify us immediately at [email protected].

bidjl reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your personal information. Where changes materially affect your rights, we will endeavour to provide notice via the Platform.

Your continued use of the Platform following any update to this Policy constitutes your acceptance of the revised Policy. If you do not agree with a revised Policy, please close your account and discontinue use of the Platform.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data bidjl holds about you — including requests to access, correct, delete, or restrict your data — please contact our support team. We aim to respond to all privacy-related requests within one business day.

Privacy contact email: [email protected]